Mystery of Krafts gluten-free Mac & Cheese missing a key ingredient customers complain: This does not feel safe

Kraft has showcased a few innovations with their mac and cheese products in recent years, but one woman is going viral for an unsettling experience she faced with one of them.TikTokker Abby Kreger (@aceengel) posted a video that has garnered 3.4 million views, highlighting a problem with the gluten-free Kraft Mac & Cheese.They’re the missing cheese packets.Kreger, who explained in the video that she has celiac disease, shared that she ordered four boxes of the product — and none of them had a sauce packet inside.In fact, she claimed that all four boxes were purchased at different locations in different cities.After discovering that boxes were missing the cheese, she filled out a customer complaint form on the Kraft website and received an apology letter in the mail, along with vouchers for a free gluten-free box.But when she went to redeem her free box of gluten-free mac and cheese, she was met with the same problem — no sauce packet.“So giving me a coupon to get another box of mac and cheese isn’t solving the problem because Kraft Mac & Cheese is not addressing the problem in their line of production,” Kreger said in the video.“You can’t eat gluten-free mac and cheese — even any mac and cheese — without the cheese.“I don’t know what to do,” she continued, sharing that she’d filled out the form four separate times, spoken with customer service and emailed them, only to receive an automated response.“I’ve had celiac disease for almost five years, and I live off Kraft gluten-free mac and cheese.

I probably have it five times a week,” she confessed.Viewers logged more than 12,600 comments on the video and sympathized with Kreger, and some sharing that it happened to them as well.“WAIT SAME I’M ALSO GF AND THIS HAS BEEN HAPPENING TO ME,” one exclaimed, while another wrote, “This happened to me, too!”“I’m gluten-free, too, and the same thing happened! I was so mad,” someone else said.“Omg I would literally cry....